RETURN AND REFUND POLICY

Last updated June 27, 2021

Thank you for your purchase! I hope you are happy with it, however, if you are not completely satisfied for any reason, you may return it to Cuddle Decor, LLC for a refund. Please see below for more information on our return policy.

RETURNS

You must notify Cuddle Decor, LLC at support@cuddledecor.com that you want to return a product no longer than 7 days after the day following the day on which the product is delivered. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at support@cuddledecor.com to obtain a Return Merchandise Authorization (RMA) number.

MADE TO ORDER Products

Cuddle Decor, LLC has different rules for the return of your purchase depending on if it is a personalized or non-personalized product. Please see below.

NON-PERSONALIZED PRODUCTS
Cuddle Decor, LLC wants you to be 100% happy with your purchase experience. I hope you love everything you receive from me, but if you're less than 100% satisfied, you can return your purchase of a non-personalized product. You must notify Cuddle Decor, LLC at support@cuddledecor.com that you want to return a product no longer than 7 days after the day following the day on which the product is delivered. Please do not send any product without contacting me first! You must return the unused non-personalized product in its original packaging (or another box if you prefer) and the original sales order receipt/number to the Cuddle Decor, LLC mailing address. You also must pay for the return shipping costs of the unused non-personalized product. In the unlikely event of a manufacturing fault, it will be replaced free of charge. Please provide a photo of the fault, along with a clear description of the problem, emailed to support@cuddledecor.com. If the fault cannot be verified over email, the item may be required to be returned to Cuddle Decor, LLC for inspection.

PERSONALIZED PRODUCTS - (e.g., Orders that you added the name of your kid, DOB, weight, etc.)
Understandably, personalized items cannot be accepted for return unless there is a manufacturing error or product defect. In the unlikely event of a manufacturing fault, it will be replaced free of charge. Please provide a photo of the fault, along with a clear description of the problem, emailed to support@cuddledecor.com. If the fault cannot be verified over email, the item may be required to be returned to Cuddle Decor, LLC for inspection. Please do not send a product back to Cuddle Decor, LLC without contacting me first, as I may be able to save you the trouble. The original sales order receipt/number must accompany the item being returned. If an item is approved for replacement, the item that is replaced will be identical to the original order and have the same design. If the product is out of stock, Cuddle Decor, LLC may, at its own discretion, look into other solutions to replace the product.

You cannot return products that are personalized as the products have been made to your specific requirements. If you decide that you no longer want the item, as per Cuddle Decor, LLC rules, the item cannot be returned because it was made according to your specifications or was personalized for you. Cuddle Decor, LLC may, at its own discretion, look into other solutions.

PRE-MADE Products

Cuddle Decor, LLC wants you to be 100% happy with your purchase experience. I hope you love everything you receive from me, but if you're less than 100% satisfied, you can return your purchase of a non-personalized product. You must notify Cuddle Decor, LLC at support@cuddledecor.com that you want to return a product no longer than 7 days after the day following the day on which the product is delivered. Please do not send any product without contacting me first! You must return the unused non-personalized product in its original packaging and the original sales order receipt/number to the Cuddle Decor, LLC mailing address. You also must pay for the return shipping costs of the unused non-personalized product. Please note that only Non-personalized products can be returned.

In the unlikely event of a manufacturing fault, it will be replaced free of charge. Please provide a photo of the fault, along with a clear description of the problem, emailed to support@cuddledecor.com. If the fault cannot be verified over email, the item may be required to be returned to Cuddle Decor, LLC for inspection. Please do not send a product back to Cuddle Decor, LLC without contacting me first, as I may be able to save you the trouble. The original sales order receipt/number must accompany the item being returned. If an item is approved for replacement, the item that is replaced will be identical to the original order. If the product is out of stock, Cuddle Decor, LLC may, at its own discretion, look into other solutions to replace the product.

How do you know if your product is MADE TO ORDER or PRE-MADE?

  • MADE TO ORDER products are products that are made only after you placed your order.
  • PRE-MADE products are products that are manufactured before your order is placed. Usually, they are in stock, waiting for an order to be shipped.

Every product has a tag describing if the product is MADE TO ORDER or PRE-MADE.

NOTE

Please note, we deduct 20% from the product total (restocking fee) and the return shipping label cost from the refund when it is a discretionary return

REFUNDS

After receiving your return and inspecting the condition of your item, I will process your return. Please allow at least fifteen (15) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. I will notify you by email when your refund has been processed. Understandably, the shipping cost is non-refundable.

A refund can only be sent to the original payment method. If you no longer have access to that payment method, then you need to contact the bank or agency for the original payment method to claim the funds after the refund is sent.

A refund usually takes 3 to 5 business days to be credited back to you.

EXCEPTIONS    

The following items cannot be returned/refunded: 

  • Gift Cards
  • Sale items are FINAL SALE and cannot be returned.
  • All backorders/pre-order sales are final. Please be aware that we will not be able to refund or cancel the order. In the event that an item in your backorder/pre-order is unavailable due to any other unforeseen circumstance out of our control, you will be refunded.
Please Note
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • For any item that is returned more than 7 days after delivery, only a partial refund is granted (if applicable).
  • We deduct 20% from the product total (restocking fee) and the return shipping label cost from the refund when it is a discretionary return.
  • Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
  • If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact me at support@cuddledecor.com.
  • Cuddle Decor, LLC only replaces items if they are defective or damaged.    

    QUESTIONS

    If you have any questions concerning our return policy, please contact us at support@cuddledecor.com