RETURN AND REFUND POLICY

Last updated March 1, 2022

Thank you for your purchase! We hope you are happy with it, however, if you are not completely satisfied for any reason, you may return it to Cuddle Decor, LLC for a refund. Please see below for more information on our return policy.

RETURNS

You must notify Cuddle Decor, LLC at support@cuddledecor.com that you want to return a product no longer than 7 days after the day following the day on which the product is delivered. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at support@cuddledecor.com to obtain a Return Merchandise Authorization (RMA) number.

CHANGES TO YOUR ORDER/CANCELLATIONS

Please note that orders cannot be modified/canceled after they are successfully submitted. This means that if you wish to cancel an order, we will issue you a store credit (gift card) that you can use for future purchases and there is no expiration date. No exceptions.

RETURN PRODUCTS

Cuddle Decor, LLC wants you to be 100% happy with your purchase experience. We hope you love everything you receive from us, but if you're less than 100% satisfied, you can return your purchase. You must notify Cuddle Decor, LLC at support@cuddledecor.com that you want to return a product no longer than 7 days after the day following the day on which the product is delivered. Please do not send any product without contacting us first! You must return the unused non-personalized product in its original packaging (or another box if you prefer) and the original sales order receipt/number to the Cuddle Decor, LLC mailing address. You also must pay for the return shipping costs of the unused product. Please note, we deduct 20% from the product total (restocking fee) and the return shipping label cost from the refund when it is a discretionary return.

In case you want to return an item, and free shipping was used with your purchase, you will be credited for the returned merchandise, minus the cost to ship the product(s) to you and the return shipping label.

In the unlikely event of a manufacturing fault, please notify Cuddle Decor, LLC within 5 business days after the day following the day on which the product is delivered.  Please provide a photo of the fault, along with a clear description of the problem, emailed to support@cuddledecor.com. If the fault cannot be verified over email, the item may be required to be returned to Cuddle Decor, LLC for inspection. Please do not send a product back to Cuddle Decor, LLC without contacting us first, as we may be able to save you the trouble. The original sales order receipt/number must accompany the item being returned. If an item is approved for replacement, the item that is replaced will be identical to the original order. If the product is out of stock, Cuddle Decor, LLC may, at its own discretion, look into other solutions to replace the product.

If your item is damaged during transit, please notify Cuddle Decor, LLC within 5 business days after the day following the day on which the product is delivered. Upon approval of your claim, your replacement item will be replaced and shipped ASAP. If the product is out of stock, Cuddle Decor, LLC may, at its own discretion, look into other solutions to replace the product.

PHOTO DOCUMENTATION REQUIREMENTS FOR DAMAGED ITEMS

To provide a timely resolution of your damaged package claim, please send an email to support@cuddledecor.com. We require photo documentation and UPS-approved facility (location) may or may not conduct a physical inspection. When submitting photo documentation for damaged package claims, we request the following seven digital pictures:

  1. A photo of the damaged item
  2. A photo showing the damaged merchandise, inside the original box, with all of the original cushioning (picture should show the placement of the merchandise and packaging inside the box)
  3. A photo of the packaging material used inside the box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.)
  4. A close-up photo of the shipping label with the tracking number (please zoom in enough to read the tracking number)
  5. A close-up photo of the box manufacturer’s certificate (BMC). The BMC is a round stamp that details either the bursting strength of the box or the edge crush rating of the box. The BMC is generally found on a bottom flap on the outside of a corrugated cardboard box.
  6. Two photos displaying all six sides of the package (One photo should display the top and two sides. and the second photo should display the bottom and the opposite sides.)
  7. Dimensions of the box, including the package height, length, and width (information found on the shipping label)

EXCEPTIONS

The following items cannot be returned/refunded:

  • Gift Cards
  • Sale items are FINAL SALE and cannot be returned.
  • All Pre-Orders and Backorders sales are final. Please be aware that we will not be able to refund or cancel the order. In the event that an item in your Pre-Order or Backorder is unavailable due to any other unforeseen circumstance out of our control, you will be refunded.

Shipment fees apply to all returned packages due to an undeliverable address.

EXCHANGES

At this time, we do not accept any exchanges. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fifteen (15) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your refund has been processed. Understandably, the shipping cost is non-refundable.

A refund can only be sent to the original payment method. If you no longer have access to that payment method, then you need to contact the bank or agency for the original payment method to claim the funds after the refund is sent.

A refund usually takes 3 to 5 business days to be credited back to you.

    Please Note

    • To be eligible for a return, your item must be unused and in the same condition that you received it.
    • For any item that is returned more than 7 days after delivery, only a partial refund is granted (if applicable).
    • We deduct 20% from the product total (restocking fee) and the return shipping label cost from the refund when it is a discretionary return.
    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
    • If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@cuddledecor.com.
    • Cuddle Decor, LLC only replaces items if they are defective or damaged.

    QUESTIONS

    If you have any questions concerning our return policy, please contact us at support@cuddledecor.com

     

    Disclaimer: All promotional images of Cuddle Decor, LLC products are good likenesses for what you will get. Cuddle Decor, LLC does not warrant that the final item will be exactly as per the images contained on this website. Due to variations in print material or computer monitor settings, Cuddle Decor, LLC cannot guarantee the colors will be an exact match. Color variance should be expected. Colors may vary on different materials. Please be aware that items may have small manufacturing imperfections, consequently, this shouldn't be considered a manufacturing flaw or defect. These imperfections are inherent to the brand. Refunds, returns, or exchanges will not be given for the manufacturing technique or any small manufacturing imperfections.