RETURN AND REFUND POLICY
Last updated August 03, 2026
Thank you for your purchase! We hope you are happy with it, however, if you are not completely satisfied for any reason, you may return it to Cuddle Decor, LLC for a refund. Please see below for more information on our return policy.
RETURNS
You must notify Cuddle Decor, LLC at support@cuddledecor.com that you want to return a product no longer than 7 days after the day on which the product is delivered. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at support@cuddledecor.com to obtain a Return Merchandise Authorization (RMA) number.
CHANGES TO YOUR ORDER/CANCELLATIONS
Please note that orders cannot be modified/canceled after they are successfully submitted. This means that if you wish to cancel an order, we will issue you a store credit that you can use for future purchases and there is no expiration date. No exceptions.
PICK-UP ORDERS
If you don't pick up your order within 3 months we will donate the products to a worthy cause.
RETURN PRODUCTS
Cuddle Decor, LLC wants you to be 100% happy with your purchase experience. We hope you love everything you receive from us, but if you're less than 100% satisfied, you can return your purchase. You must notify Cuddle Decor, LLC at support@cuddledecor.com that you want to return a product no longer than 7 days after the day on which the product is delivered. Please do not send any product without contacting us first! You must return the unused non-personalized product in its original packaging and the original sales order receipt/number to the Cuddle Decor, LLC mailing address. You must pay for the return shipping costs of the unused product. Please note, we deduct 20% from the product total (restocking fee) and the return shipping label cost from the refund when it is a discretionary return.
In case you want to return an item, and free shipping was used with your purchase, you will be credited for the returned merchandise, minus the cost to ship the product(s) to you and the return shipping label.
In the unlikely event of a manufacturing fault, please notify Cuddle Decor, LLC within 7 days after the day on which the product is delivered. Please provide a photo of the fault, along with a clear description of the problem, emailed to support@cuddledecor.com. If the fault cannot be verified over email, the item may be required to be returned to Cuddle Decor, LLC for inspection. Please do not send a product back to Cuddle Decor, LLC without contacting us first, as we may be able to save you the trouble. The original sales order receipt/number must accompany the item being returned. If an item is approved for replacement, the item that is replaced will be identical to the original order. If the product is out of stock, Cuddle Decor, LLC may, at its own discretion, look into other solutions to replace the product.
If your item is damaged during transit, please notify Cuddle Decor, LLC within 7 days after the day on which the product is delivered. Upon approval of your claim, your replacement item will be replaced and shipped ASAP. If the product is out of stock, Cuddle Decor, LLC may, at its own discretion, look into other solutions to replace the product.
PHOTO DOCUMENTATION REQUIREMENTS FOR DAMAGED ITEMS
To provide a timely resolution of your damaged package claim, please send an email to support@cuddledecor.com. We require photo documentation and UPS-approved facility (location) may or may not conduct a physical inspection. When submitting photo documentation for damaged package claims, we request the following seven digital pictures:
- A photo of the damaged item
- A photo showing the damaged merchandise, inside the original box, with all of the original cushioning (picture should show the placement of the merchandise and packaging inside the box)
- A photo of the packaging material used inside the box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.)
- A close-up photo of the shipping label with the tracking number (please zoom in enough to read the tracking number)
- A close-up photo of the box manufacturer’s certificate (BMC). The BMC is a round stamp that details either the bursting strength of the box or the edge crush rating of the box. The BMC is generally found on a bottom flap on the outside of a corrugated cardboard box.
- Two photos displaying all six sides of the package (One photo should display the top and two sides. and the second photo should display the bottom and the opposite sides.)
- Dimensions of the box, including the package height, length, and width (information found on the shipping label)
- We may ask you to send a video of the damaged product as well.
EXCEPTIONS
The following items cannot be returned/refunded:
- Gift Cards
- Sale items are FINAL SALE and cannot be returned.
- All Pre-Orders sales are final. Please be aware that we will not be able to refund or cancel the order. In the event that an item in your Pre-Order is unavailable due to any other unforeseen circumstance out of our control, we will send you a refund in store credits for the amount paid.
Shipment fees apply to all returned packages due to an undeliverable address.
EXCHANGES
At this time, we do not accept any exchanges.
REFUNDS
After receiving your return and inspecting the condition of the item, we will process your return. Please allow at least fifteen (15) days from the date we receive your item for your return to be processed.
All approved refunds are issued in the form of Cuddle Decor store credit and will not be returned to the original method of payment. Once your return has been processed, we will notify you by email, and your store credit will be made available for use toward a future purchase at Cuddle Decor.
Please note that original shipping costs are non-refundable.
PLEASE NOTE
- To be eligible for a return, your item must be unused and in the same condition in which you received it.
- For items returned more than 7 days after delivery, only a partial refund may be granted, if applicable.
- For discretionary returns, we deduct 20% of the product total as a restocking fee, as well as the cost of the return shipping label, from the amount issued as store credit.
- Once your return is received and inspected, we will send you an email confirming that we have received your returned item. We will also notify you whether your return has been approved or rejected. If approved, the applicable amount will be issued automatically as Cuddle Decor store credit.
- Store credit is issued exclusively for use on future purchases at Cuddle Decor and cannot be redeemed for cash or transferred back to the original method of payment.
- Cuddle Decor, LLC only replaces items if they are defective or damaged.
PACKAGES RETURNED TO SENDER DUE TO AN INCORRECT OR UNDELIVERABLE ADDRESS
Please carefully triple-check your shipping address before completing your order. Cuddle Decor ships your package to the exact address entered by the customer at checkout. We are not able to change or correct an address after the shipping label has been created and the package has been shipped.
If a package is being returned to Cuddle Decor because of an incorrect, incomplete, or undeliverable address, we will first attempt to contact you while the package is still in transit. We will provide you with the shipping label and proof of purchase so you may take these documents to USPS or the applicable carrier and attempt to have the package released or redirected before it is returned to us.
If the package is returned to Cuddle Decor:
- We will contact you to request the correct shipping address.
- A new shipping fee will be required to ship the package to the corrected address.
- The package will be reshipped once the correct address and applicable shipping fee have been received.
If we do not hear from you within 24 hours of our email, or if the required reshipping fee is not paid within 24 hours, the products will be placed back on our website for sale. In that situation, we will issue a Cuddle Decor store credit for the price paid for the products, less the original shipping cost and the return shipping fee charged to us by the carrier.
We kindly ask that you take a moment to triple-check your shipping address before placing your order. We simply print the shipping label using the information provided at checkout and ship the package to that exact address.
Thank you for helping us make sure your Cuddle Decor treasures arrive safely.
QUESTIONS
If you have any questions concerning our return policy, please contact us at support@cuddledecor.com
Disclaimer: All promotional images of Cuddle Decor, LLC products are good likenesses for what you will get. Cuddle Decor, LLC does not warrant that the final item will be exactly as per the images contained on this website. Due to variations in print material or computer monitor settings, Cuddle Decor, LLC cannot guarantee the colors will be an exact match. Color variance should be expected. Colors may vary on different materials. Please be aware that items may have small manufacturing imperfections, consequently, this shouldn't be considered a manufacturing flaw or defect. These imperfections are inherent to the brand. Refunds, returns, or exchanges will not be given for the manufacturing technique or any small manufacturing imperfections.