ORDERING
Placing an Order

Placing an order with Cuddle Decor, LLC is easy. Visit the store at cuddledecor.com and follow the steps below. Please note that orders cannot be modified after they are successfully submitted. If you have an account with Cuddle Decor, LLC simply login to your account and your information will already be there. If you do not have an account and would like to register, please click here

Remember to keep your password secure at all times. You will be responsible for any damage caused by unauthorized access resulting from your failure to keep your password safe.

Finding Items

Enter the product keywords for the item that you are interested in purchasing into the search box by clicking the magnifying glass on the top left of the page or simply browse through the links on the main navigation menu. Collections and Products links help you to narrow the results down to products that fit your needs. Click on the image of the item to get to the product page. If you want to learn more about the product, click on the "Click Here for More Details" link. On the new page that opens up, you will find additional imagery, product description, available colors and sizes, customer ratings, and reviews. You have the option to share the product on various social media if you wish.

Customizing Items

Enter the information on the text input and/or choose the customization options available. You won't see the live preview of selected options but you will be able to see your notes and choices. Make sure you didn't misspell any word!

Adding Items to Your Shopping Cart

When you are ready to make your purchase simply select size and color (if applicable) and click the "Add to Cart" button. If you would like to continue shopping, just select the "Keep Shopping" button on the pop-up bar on the top of the page. Choose any link in the Navigation bar again, or click on the Cuddle Decor, LLC logo to get back to the home page.

Pricing and discounts

Cuddle Decor, LLC sets prices and displays these prices on the website cuddledecor.com. I may, at times, change the price at my sole discretion, changes will be reflected on the website. Offer codes may be published from time to time as part of a promotion. Offer codes may provide a free item or a discount on the part of an order. Offer codes can only be used for online orders placed through this website. A maximum of one offer code can be used per order. Unless otherwise specified, postage and packing charges will still apply to orders subject to an offer code. Further conditions may apply and, if so, will be published with the relevant offer code.

Mistakes

Due to the nature of online services, occasional mistakes may cause errors to appear on the website. Cuddle Decor, LLC has the right to void any purchases that display an incorrect price. Cuddle Decor, LLC strives for complete accuracy in description and pricing of the products on the website. However, if the displayed price is higher than the actual price, you may be refunded the overcharged amount, and the item will ship for the correct price. If the displayed price is less than the actual price, Cuddle Decor, LLC will void the purchase and attempt to contact you via email and inquire if you would like the item for the correct price.

Gift Packaging

Cuddle Decor, LLC does not offer gift wrapping and packaging options at this time.

Purchasing a Cuddle Decor, LLC Gift Card

You can purchase a gift card online by searching "gift card" in the keyword box on the website or by clicking here. A gift card will be emailed to you or your intended recipient. Gift cards never expire!

Redeeming a Cuddle Decor, LLC Gift Card

When making a purchase at cuddeldecor.com, you can redeem the value of your gift card by entering its unique code at checkout. This code isn't case sensitive. A gift card holds a balance, which can be spent over more than one order. Gift cards never expire! When you redeem a gift card, the checkout displays one of the following options:

  • If the balance available on the gift card is greater than or equal to the order total, then you can click “Complete Order” button.
  • If the balance available on the gift card is less than the order total, then you are prompted to choose a second payment method for the balance before placing the order.

Can a gift card be used more than once?

Yes, provided there is still a balance remaining on the card.

Can more than one gift card be used towards a purchase?

Yes. A customer can redeem another gift card during checkout.

Can a gift card be used to buy a gift card?

No, you can't use a gift card to buy another gift card.

Can a gift card be used to pay for shipping and taxes?

Yes, gift cards are applied to the final order total which includes shipping and taxes.

Can gift cards be used in conjunction with a discount code?

Yes, gift cards are a form of payment.

Checking Out

You can access your shopping cart simply by clicking on the cart link at the top right of the site. Review the items in your cart to make sure they are correct and make any changes necessary. You can update quantities and remove items from your shopping cart. When you are satisfied with your selection, click the "Checkout" button.

Secure Online Shopping

Cuddle Decor, LLC website is secure and encrypted to protect any information you enter while ordering. The latest security measures are used to ensure your information is protected. Besides, because Cuddle Decor, LLC is a Shopify store, its compliance covers all six PCI standard categories:

  • Maintain a secure network
  • Protect cardholder data
  • Maintain a vulnerability management program
  • Implement strong access control measures
  • Regularly monitor and test networks
  • Maintain an information security policy
What is PCI?

The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for organizations that handle credit and debit card information. The standard was created to increase controls around payment data to reduce fraud. Cuddle Decor, LLC for being a Shopify Store, has both software and hosting that is PCI compliant.

Is Cuddle Decor, LLC PCI compliant?

Yes. For being a Shopify Store, Cuddle Decor, LLC is a certified Level 1 PCI DSS compliant. This compliance is extended by default to the Cuddle Decor, LLC store powered by Shopify. Shopify is very serious about securely hosting stores and have invested significant time and money to certify their solution is PCI compliant. From annual on-site assessments validating compliance to continuous risk management, they work hard to keep Cuddle Decor, LLC's shopping cart and eCommerce hosting secure.

Entering a Shipping Address

Provide the address to where you would like Cuddle Decor, LLC to ship your order. If the billing address differs from your shipping address, please click the "Change" button. Please note that Cuddle Decor, LLC is currently only shipping to U.S. Territories including PO box and APO/FPO/DPO addresses.

Multiple Ship-to's

Cuddle Decor, LLC does not accept multiple shipping addresses for orders placed on cuddledecor.com.

Choosing Your Shipping Method

Cuddle Decor, LLC offers a $9.96 Flat Rate fee for all order.

Providing Payment Method

Cuddle Decor, LLC accepts Visa, Mastercard, American Express, Discover, JCB, Diners Club, Shop Pay, Apple Pay, Google Pay, and PayPal. You may also use a Cuddle Decor, LLC Gift Card as a method of payment. Enter your gift card code in the checkout process where it says "Gift Card," then hit Apply. If you are using a debit card, your bank may deduct or set aside the necessary funds to cover the order for a period of up to 5 business days. You are responsible for ensuring all details submitted at the time of checkout is accurate and complete, for Cuddle Decor, LLC to complete your order. These details include, but are not limited to, name, address, phone number, mobile number, email address, payment details, etc. Please note that I will not start production/ fulfillment of your order(s) until Cuddle Decor, LLC has received payment in full.

Reviewing and Submitting Your Order

Please double check that the shipping and billing addresses are correct, double-check the items and quantities on your order, then hit the "Complete Order" button. When the order is successfully submitted, a confirmation email will be sent to you, and the order information will be displayed on the screen. Please note that orders cannot be modified after they are successfully submitted.

Sales Tax

Sales taxes are included on all final prices. 

Order Status

If you have an account with Cuddle Decor, LLC you can check your order status any time by clicking the "My Account" link at the top right of the page. You will also receive an order confirmation email within minutes of submitting an order and a ship confirmation email with a tracking number when the order is processed and shipped. Please be patient - it may take up to 48 hours after your order has shipped for your tracking information to become available online. You can also visit our secured and encrypted Tracking Page:

TRACK YOUR ORDER

You will be able to track your order by Order Number or Tracking Number.

CHANGES TO YOUR ORDER/CANCELLATIONS
Rules to change or cancel your order

MADE TO ORDER - Products

MADE TO ORDER are products that are made only after you placed your order. 

Within ONE HOUR: I will wait one hour after you place your order before I send it to production. Within this one hour, you are welcome to contact me via email if you wish to edit or if you change your mind. If you have any questions or doubts about your order, Get in Touch with Me, and I will be more than happy to help. I will contact you via email to make changes to or confirm your changes before I proceed with the production of your order. If you do not respond to my questions, this may cause a delay in your order.

After ONE HOUR: You cannot change, modify, or cancel your order. This one hour begins from when you receive your confirmation email, "Thanks for your purchase!" or when you see the order summary on your screen. As per Cuddle Decor, LLC rules, the goods cannot be canceled because after this period your order will enter in the production workflow and cannot be changed. This means that if you wish to cancel after one hour of placing an order, a mandatory 50% charge will incur.

PRE-MADE Products

PRE-MADE are products that are manufactured before your order is placed. Usually, they are in stock, waiting for an order to be shipped.

Please note that orders cannot be modified/canceled after they are successfully submitted. This means that if you wish to cancel an order, a mandatory 50% charge will incur.

PRODUCTION
Production Time - MADE TO ORDER Products

Production times serve as an estimated timeline, and Cuddle Decor, LLC does not warrant that the products will be produced and shipped by a specific date. All Cuddle Decor, LLC MADE TO ORDER products are sent to production after one hour of the order placement. Most MADE TO ORDER items will be complete and ready for shipment (ship date) in approximately 7-9 business days. During the holiday season (Nov 18th – Dec 31st), production time increase to 10-15 business days. Please note that, for large/bulk order (over $300), the production time may take a bit longer than usual.

Important! Delivery times only start counting after your order is fully manufactured and shipped.

Production Time for Orders over $300

Orders over $300 are considered bulk orders. Special bulk order packaging may be required to ensure the safe delivery of your items. The production time for bulk order is 10-12 business days. During the holiday season (Nov 18th – Dec 31st), production time increase to 12-15 business days.

Product Sizes

All Product sizes are expected to be accurate, but due to the nature of making customized products, there will be marginal size differences in the finished item to the sizes quoted on this website. Occasionally it may happen substitute materials and adjust the product design to accommodate production considerations concerning supply or stock shortages.

Product Colors

All promotional images of Cuddle Decor, LLC products are good likenesses for what you will get. Cuddle Decor, LLC does not warrant that the final item will be exactly as per the images contained on this website. Due to variations in print material or computer monitor settings, Cuddle Decor, LLC cannot guarantee the colors will be an exact match. Color variance should be expected. Colors may vary on different materials.

Out of Stock Products

It might happen Cuddle Decor, LLC is not able to fulfill your order. You will be notified via email for any item that is out of stock, and a credit will be issued to your account. In this case, a total refund or a replacement product available, of course. It's your choice :)

SHIPPING
Order Ship Time

Most MADE TO ORDER items will be complete and ready for shipment (ship date) in approximately 7-9 business days of order placement. Items generally arrive at their desired location within 4-7 business days of ship date. For example, if you placed your order today wait 7-9 business days for your product to be produced, and more 4-7 business days to be delivered to you.

Most PRE-MADE items will be ready for shipment in approximately 2-4 business days of order placement. Items generally arrive at their desired location within 3-7 business days of ship date, depending on your ZIP Zone.

BACKORDERED items (pre-order) will ship as soon as they become available. If you order more items, backordered items will be shipped in a future date, and no additional shipping fee will be charged. You will be charged for backordered items only when we ship them to you.

Order Delivery Time
  • MADE TO ORDER products: U.S. Territories – 4-7 business days.
  • PRE-MADE products: U.S. Territories – 3-7 business days.
  • BACKORDERED products: Undefined.

Important! Delivery times only start counting after your order is fully manufactured and shipped.

Shipping carriers may experience delays that are beyond the estimated arrival date. Cuddle Decor, LLC has no control over shipping carrier delays. All delivery timelines listed at checkout are estimates only and may vary. Please note: your items may ship in multiple boxes.

Adverse Weather Conditions

When there are adverse weather conditions, deliveries to some parts of the country can be affected. To minimize delays, Cuddle Decor, LLC manufactures/suppliers work closely with multiple carriers like FedEx, UPS, USPS, and DHL to avoid disruption. When your order is shipped, Cuddle Decor, LLC will inform you of which courier was used. Information and updates regarding delivery services can be found on carriers websites (Cuddle Decor, LLC provides links in order info).

APO/FPO/DPO Shipments

Attention! Delivery time for APO/FPO/DPO addresses is longer due to security restrictions. In addition, the packages addressed to military personnel are first sent to Miami, New York City or San Francisco before being shipped to their international destinations. Once the package arrives in its destination country, it is handed over to a Military Postal Service representative who transports it to the Military Post Office, from where it is distributed to the service member’s unit for delivery to the recipient. So, please be patient. Your package will get there but the delivery time mentioned above cannot be applied to you because the process is longer. Transit time varies by destination and delivery time estimates between 18 to 45 days. Thanks for understanding, and thank you for your service!

International Shipping

At this time, Cuddle Decor, LLC only ships to the United States.

Tracking a Shipped Order

You will receive an automated shipping confirmation email that links to your order status page, once your order is shipped. Details of the carrier and either tracking number or shipping number will show. Check your spam folder if you haven't received any email. Best practice: add Cuddle Decor, LLC to your contact list.

You can also visit our secured and encrypted Tracking Page:

TRACK YOUR ORDER

You will be able to track your order by Order Number or Tracking Number.

RETURNS - MADE TO ORDER Products
Non-personalized and Personalized Products

Cuddle Decor, LLC has different rules for the return of your purchase depending on if it is a personalized or non-personalized product. We deduct 20% from the product total (restocking fee) and the return shipping label cost from the refund when it is a discretionary return. Please see below.


NON-PERSONALIZED PRODUCTS
Cuddle Decor, LLC wants you to be 100% happy with your purchase experience. I hope you love everything you receive from me, but if you're less than 100% satisfied, you can return your purchase of a non-personalized product. You must notify Cuddle Decor, LLC at support@cuddledecor.com that you want to return a product no longer than 30 days after the day following the day on which the product is delivered. Please do not send any product without contacting me first! You must return the unused non-personalized product in its original packaging (or another box if you prefer) and the original sales order receipt/number to the Cuddle Decor, LLC mailing address. You also must pay for the return shipping costs of the unused non-personalized product. In the unlikely event of a manufacturing fault, it will be replaced free of charge.
Please provide a photo of the fault, along with a clear description of the problem, emailed to support@cuddledecor.com. If the fault cannot be verified over email, the item may be required to be returned to Cuddle Decor, LLC for inspection.

PERSONALIZED PRODUCTS - (e.g., Orders that you added the name of your kid, DOB, weight, etc.)
Understandably, personalized items cannot be accepted for return unless there is a manufacturing error or product defect. In the unlikely event of a manufacturing fault, it will be replaced free of charge.
Please provide a photo of the fault, along with a clear description of the problem, emailed to support@cuddledecor.com. If the fault cannot be verified over email, the item may be required to be returned to Cuddle Decor, LLC for inspection. Please do not send a product back to Cuddle Decor, LLC without contacting me first, as I may be able to save you the trouble. The original sales order receipt/number must accompany the item being returned. If an item is approved for replacement, the item that is replaced will be identical to the original order and have the same design.

 
You cannot return products that are personalized as the products have been made to your specific requirements. If you decide that you no longer want the item, as per Cuddle Decor, LLC rules, the item cannot be returned because it was made according to your specifications or was personalized for you. Cuddle Decor, LLC may, at its own discretion, look into other solutions. For more information, see Cuddle Decor, LLC Return Policy.
Please note:
  • Sale items are FINAL SALE and cannot be returned.
  • Due to the personal hygiene nature of the product, Cuddle Decor's face masks are non-returnable.
  • Wallpapers are non-returnable as the size has been made to your specific requirements/needs.
Damaged During Shipping

If your item(s) is damaged during transit, please notify Cuddle Decor, LLC within 5 business days after the day following the day on which the product is delivered. Upon approval of your claim, your replacement item will be replaced and shipped ASAP.

Undeliverable Address

Shipment fees apply to all returned packages due to an undeliverable address.

RETURNS - PRE-MADE Products
Non-personalized Products

Cuddle Decor, LLC wants you to be 100% happy with your purchase experience. I hope you love everything you receive from me, but if you're less than 100% satisfied, you can return your purchase of a non-personalized product. You must notify Cuddle Decor, LLC at support@cuddledecor.com that you want to return a product no longer than 30 days after the day following the day on which the product is delivered. Please do not send any product without contacting me first! You must return the unused non-personalized product in its original packaging (or another box if you prefer) and the original sales order receipt/number to the Cuddle Decor, LLC mailing address. You also must pay for the return shipping costs of the unused non-personalized product. Please note that only Non-personalized product can be returned.

In the unlikely event of a manufacturing fault, it will be replaced free of charge. Please provide a photo of the fault, along with a clear description of the problem, emailed to support@cuddledecor.com. If the fault cannot be verified over email, the item may be required to be returned to Cuddle Decor, LLC for inspection. Please do not send a product back to Cuddle Decor, LLC without contacting me first, as I may be able to save you the trouble. The original sales order receipt/number must accompany the item being returned. If an item is approved for replacement, the item that is replaced will be identical to the original order. If the product is out of stock, Cuddle Decor, LLC may, at its own discretion, look into other solutions to replace the product. For more information, see Cuddle Decor, LLC Return Policy.

How do you know if your product is MADE TO ORDER or PRE-MADE?

MADE TO ORDER are products that are printed only after you placed your order.

PRE-MADE are products that are manufactured before your order is placed. Usually, they are in stock, waiting for an order to be shipped.

Every product page has a tag describing if the product is MADE TO ORDER or PRE-MADE.

Damaged During Shipping

If your item(s) is damaged during transit, please notify Cuddle Decor, LLC within 5 business days after the day following the day on which the product is delivered. Upon approval of your claim, your replacement item will be replaced and shipped ASAP.

Undeliverable Address

Shipment fees apply to all returned packages due to an undeliverable address.

PRODUCTS PREVIEW
Products

All promotional images of Cuddle Decor, LLC products are good likenesses for what you will get. Cuddle Decor, LLC does not warrant that the final item will be exactly as per the images contained on this website. Due to variations in print material or computer monitor settings, Cuddle Decor, LLC cannot guarantee the colors will be an exact match. Color variance should be expected. Colors may vary on different materials.

EMAILS
Unsubscribe

To unsubscribe from the Cuddle Decor, LLC email list, please click the unsubscribe link at the bottom of an email you received from Cuddle Decor, LLC. Contact support@cuddledecor.com with any questions.

Subscribe

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To create an account, please click here.

FURTHER QUESTIONS
Get in Touch

If you have any further questions, which aren't answered by this page, then please don't hesitate to Get in Touch with Me.