Cuddle Decor, LLC wants you to be 100% happy with your purchase experience. We hope you love everything you receive from us, but if you're less than 100% satisfied, you can return your purchase. You must notify Cuddle Decor, LLC at email@example.com that you want to return a product no longer than 7 days after the day following the day on which the product is delivered.
Please do not send any product without contacting us first! You must return the unused non-personalized product in its original packaging (or another box if you prefer) and the original sales order receipt/number to the Cuddle Decor, LLC mailing address. You also must pay for the return shipping costs of the unused product. Please note, we deduct 20% from the product total (restocking fee) and the shipping label costs from the refund when it is a discretionary return.
In case you want to return an item, and free shipping was used with your purchase, you will be credited for the returned merchandise, minus the cost to ship the product(s) to you and the return shipping label.
In the unlikely event of a manufacturing fault, it will be replaced free of charge. Please provide a photo of the fault, along with a clear description of the problem, emailed to firstname.lastname@example.org. If the fault cannot be verified over email, the item may be required to be returned to Cuddle Decor, LLC for inspection. Please do not send a product back to Cuddle Decor, LLC without contacting us first, as we may be able to save you the trouble.
The original sales order receipt/number must accompany the item being returned. If an item is approved for replacement, the item that is replaced will be identical to the original order. If the product is out of stock, Cuddle Decor, LLC may, at its own discretion, look into other solutions to replace the product. For more information, see Cuddle Decor, LLC Return Policy.
The following items cannot be returned/refunded:
1- Gift Cards
2- Sale items are FINAL SALE and cannot be returned.
3- All Pre-Orders and Backorders sales are final.
Please be aware that we will not be able to refund or cancel the order for Pre-Orders and Backorders sales. In the event that an item in your Pre-Order or Backorder is unavailable due to any other unforeseen circumstance out of our control, you will be refunded.