SHIPPING POLICY

Last updated September 13, 2021

Thank you for your purchase. We hope you are happy with it.

ORDER SHIP TIME (Processing Time)

Most items will be ready for shipment in approximately 2-4 business days of order placement if the product is not a Pre-Order or Backorder. Items generally arrive at their desired location within 3-7 business days of the ship date, depending on your ZIP Zone. Depending upon product availability, items will be shipped either from the warehouse in Mtn Lake Park, MD, or from my shop in Bend, OR - this will determine how many days will take to deliver to your address.

In order to maintain our fast and efficient processing times, we are unable to make any changes to a confirmed online order. The website checkout process offers multiple opportunities to confirm your order. Please be sure your order is correct before submitting including shipping methods, and quantities. Learn more at the Cuddle Decor Return/Refund Policy page.

WAITLIST

Add your name to the waitlist if you want to be notified when the product is available for purchase. You will get access to the product before we release it to the general public. Please note, we don't ask for any payment information to add your name to the waitlist.

BACKORDER/PRE ORDER - 2021

PRE-ORDER/BACKORDERED products are not available at the moment, but we are accepting orders and we will ship them as soon as they become available. If you add a pre-order/backorder product to your cart, you will be charged automatically, but you will receive your product at a later date according to the dates below:

  • Most Fall/Thanksgiving products will ship end of September 2021.
  • Most Halloween products will ship beginning of October 2021.
  • Most Christmas products will ship end of November 2021.

If your order has a mix of in-stock and pre-order/backorder products, we will wait to receive the pre-order/backorder items to ship all products at once. If possible, make two different orders - one for pre-order/backorder products and another for in-stock products. Otherwise, you will have to wait until we have all products in-house. This is because we can't ship multiple times since we work with flat rate shipping.

When you place a Pre-Order or Backorder, be aware that we will not be able to refund or cancel the order. All pre-order/backorder sales are final. In the event that an item in your pre-order/backorder is unavailable due to any other unforeseen circumstance out of our control, you will be refunded.

ORDER DELIVERY TIME

Most products will take 3-7 business days to be delivered.
Important! Delivery times only start counting after your order is fully fulfilled and shipped.

Shipping carriers may experience delays that are beyond the estimated arrival date. Cuddle Decor, LLC has no control over shipping carrier delays. All delivery timelines listed at checkout are estimates only and may vary. Please note: your items may ship in multiple boxes.

ADVERSE WEATHER CONDITION

When there are adverse weather conditions, deliveries to some parts of the country can be affected. To minimize delays, Cuddle Decor, LLC might work with other carriers like FedEx, and DHL to avoid disruption. When your order is shipped, Cuddle Decor, LLC will inform you of which courier was used and the tracking number. Information and updates regarding delivery services can be found on carriers' websites.

APO/FPO/DPO and P.O. BOX SHIPPING

At this moment we don't ship to APO/FPO/DPO and P.O.BOX addresses.

INTERNATIONAL SHIPPING

At this time, Cuddle Decor, LLC only ships to the United States.

FLAT SHIPPING RATES

The price increases on raw materials, labor, and overseas freight costs caused by COVID’s impact on the world have put all importers in the difficult position of paying significantly more for products than was planned for in January 2021. It is with reluctance that we find it necessary to increase our shipping rate accordingly.

New Flat Shipping Rate by weight:

  • Weight A: Less than 14 oz - $8.92
  • Weight B: 14 oz to 1 lb. - $10.31
  • Weight C: 1 lb. to 3 lbs. - $14.65
  • Weight D: 3 lbs. up - $19.28

TRACKING A SHIPPED ORDER

You will receive an automated shipping confirmation email once your order is shipped. Details of the carrier and either tracking number or shipping number will show. Check your spam folder if you haven't received any email. Best practice: add Cuddle Decor, LLC to your contact list.

You can also visit our secured and encrypted Tracking Page:

TRACK YOUR ORDER

You will be able to track your order by Order Number or Tracking Number.

Please contact us at info@cuddledecor.com if you have any additional questions.

 

Disclaimer: All promotional images of Cuddle Decor, LLC products are good likenesses for what you will get. Cuddle Decor, LLC does not warrant that the final item will be exactly as per the images contained on this website. Due to variations in print material or computer monitor settings, Cuddle Decor, LLC cannot guarantee the colors will be an exact match. Color variance should be expected. Colors may vary on different materials. Please be aware that items may have small manufacturing imperfections, consequently, this shouldn't be considered a manufacturing flaw or defect. These imperfections are inherent to the brand. Refunds, returns, or exchanges will not be given for the manufacturing technique or any small manufacturing imperfections.