SHIPPING POLICY

Last updated September 7, 2022

Thank you for your purchase. We hope you are happy with it.

ORDER SHIP TIME (Processing Time)

***ORDERS PLACED DURING BFCM (11/23/2022 until 11/28/2022) WILL TAKE 3-5 BUSINESS DAYS TO SHIP*** Currently only shipping to the United States (US Protectorates, Alaska & Hawaii excluded). Orders will be shipped from the Cuddle Decor, LLC shop in Bend, OR. Items generally arrive at their desired location within 2-7 business days of the ship date depending on your ZIP Zone.

Depending upon product availability, items will be shipped either from the warehouse in Mtn Lake Park, MD, or from my shop in Bend, OR - this will determine how many days will take to deliver to your address.

In order to maintain our fast and efficient processing times, we are unable to make any changes to a confirmed online order. The website checkout process offers multiple opportunities to confirm your order. Please be sure your order is correct before submitting including shipping methods and quantities. Learn more at the Cuddle Decor Return/Refund Policy page.

BACKORDER/PRE-ORDER

PRE-ORDER/BACKORDERED products are not available at the moment, but we are accepting orders, and we will ship them as soon as they become available. If you add a pre-order/backorder product to your cart, you will be charged automatically, but you will receive your product at a later date as soon as the product is in stock and available to ship.

If your order has a mix of in-stock and pre-order/backorder products, we will wait to receive the pre-order/backorder items to ship all products at once. If possible, make two different orders - one for pre-order/backorder products and another for in-stock products. Otherwise, you will have to wait until we have all products in-house. This is because we can't ship multiple times since we work with flat rate shipping.

When you place a Pre-Order or Backorder, be aware that we will not be able to refund or cancel the order. All pre-order/backorder sales are final. In the event that an item in your pre-order/backorder is unavailable due to any other unforeseen circumstance out of our control, you will be refunded.

ORDER DELIVERY TIME

Most products will take 2-7 business days to be delivered.
Important! Delivery times only start counting after your order is fully fulfilled and shipped.

Shipping carriers may experience delays that are beyond the estimated arrival date. Cuddle Decor, LLC has no control over shipping carrier delays. All delivery timelines listed at checkout are estimates only and may vary. Please note: your items may ship in multiple boxes.

ADVERSE WEATHER CONDITION

When there are adverse weather conditions, deliveries to some parts of the country can be affected. To minimize delays, Cuddle Decor, LLC manufacturers/suppliers work closely with multiple carriers like FedEx, UPS, USPS, and DHL to avoid disruption. When your order is shipped, Cuddle Decor, LLC will inform you of which courier was used. Information and updates regarding delivery services can be found on carriers' websites (Cuddle Decor, LLC provides links in order info).

STOLEN/LOST PACKAGES

We are NOT responsible for stolen and/or lost packages. Once the carrier sends us the message that the package was delivered to you, we will not take responsibility if the package gets stolen/missing.

When you place an order with us, please note that the liability is between you and the carrier (USPS, UPS, FedEx). We do not make any exceptions to this policy.

We are always happy to replace items that aren't marked as delivered, but once the package has been scanned as delivered, we are not responsible for lost or stolen packages. We do have a few recommendations to help track down your package.

  • Confirm that the shipping address you entered is correct;
  • Visit your local USPS, UPS, or FedEx office with tracking handy to see where the mailman dropped off your package;
  • Check with neighbors to see if your package got dropped off next door.

Sometimes carries update tracking information as "delivered" a few hours or even days earlier than the actual delivery. Please wait at least 48 hours to see if the package turns up.

Should the package still be lost and it's been less than 60 days since the package was supposed to be delivered, you can proceed to file a claim with your local carrier directly for compensation.

DAMAGED DURING SHIPPING

Please inspect your order as soon as you receive it. If your item is damaged during transit, please notify Cuddle Decor, LLC within 5 days after the day following the day on which the product is delivered. We won't be able to provide assistance after this period, and you will need to file a claim directly with the carrier. Upon approval of your claim, your replacement item will be replaced and shipped ASAP. If the product is out of stock, Cuddle Decor, LLC may, at its own discretion, look into other solutions to replace the product. We do not make any exceptions to this policy.

PHOTO DOCUMENTATION REQUIREMENTS FOR DAMAGED ITEMS

To provide a timely resolution of your damaged package claim, please send an email to support@cuddledecor.com. We require photo documentation, and a UPS-approved facility (location) may or may not conduct a physical inspection. When submitting photo documentation for damaged package claims, we request the following seven digital pictures:

  1. A photo of the damaged item
  2. A photo showing the damaged merchandise, inside the original box, with all of the original cushioning (picture should show the placement of the merchandise and packaging inside the box)
  3. A photo of the packaging material used inside the box (e.g., bubble wrap, Styrofoam peanuts, cardboard dividers, etc.)
  4. A close-up photo of the shipping label with the tracking number (please zoom in enough to read the tracking number)
  5. A close-up photo of the box manufacturer’s certificate (BMC). The BMC is a round stamp that details either the bursting strength of the box or the edge crush rating of the box. The BMC is generally found on a bottom flap on the outside of a corrugated cardboard box.
  6. Two photos displaying all six sides of the package (One photo should display the top and two sides. and the second photo should display the bottom and the opposite sides.)
  7. Dimensions of the box, including the package height, length, and width (information found on the shipping label)

    APO/FPO/DPO and P.O. BOX SHIPPING

    Currently, we don't ship to APO/FPO/DPO and P.O.BOX addresses.

    INTERNATIONAL SHIPPING

    At this time, Cuddle Decor, LLC only ships to the United States.

    FLAT SHIPPING RATE

    Cuddle Decor, LLC offers a Flat Shipping Rate by Weight. The values below reflect the weight of the product plus the package: 

    • Less than 9 oz - $6.28
    • 9 oz to 14 oz - $8.92
    • 14 oz to 15 oz - $10.31
    • 15 oz to 16 oz - $12.65
    • 1 lb. to 3 lbs. - $14.65
    • 3 lbs. to 4 lbs. - $19.28
    • 4 lbs. to 5.99 lbs. - $24.98
    • 6 lbs. up - FREE

    FREE SHIPPING for orders over $99.

    If your order has a mix of products that are stocked at different locations, the shipping fee will be calculated separately.

    In case you want to return your item, and free shipping was used with your purchase, you will be credited for the returned merchandise minus the cost to ship the product(s) to you and the return shipping label.

    CUT-OFF HOLIDAY DATES

    The cut-off date for Halloween orders is 10/20/2022. After this date, we'll still fulfill all orders, but we can't guarantee they will arrive before the 31st.

    The cut-off date for Christmas orders is 12/12/2022. After this date, we'll still fulfill all orders, but we can't guarantee they will arrive before the 25th.

    TRACKING A SHIPPED ORDER

    You will receive an automated shipping confirmation email once your order is shipped. Details of the carrier and either tracking number or shipping number will show. Check your spam folder if you haven't received any email. Best practice: add Cuddle Decor, LLC to your contact list.

    You can also visit our secured and encrypted Tracking Page:

    TRACK YOUR ORDER

    You will be able to track your order by Order Number or Tracking Number.

    Please contact us at info@cuddledecor.com if you have any additional questions.

     

    Disclaimer: All promotional images of Cuddle Decor, LLC products are good likenesses for what you will get. Cuddle Decor, LLC does not warrant that the final item will be exactly as per the images contained on this website. Due to variations in print material or computer monitor settings, Cuddle Decor, LLC cannot guarantee the colors will be an exact match. Color variance should be expected. Colors may vary on different materials. Please be aware that items may have small manufacturing imperfections; consequently, this shouldn't be considered a manufacturing flaw or defect. These imperfections are inherent to the brand. Refunds, returns, or exchanges will not be given for the manufacturing technique or any small manufacturing imperfections.